Frequently Asked Questions

What puzzle sizes do you have?

We offer puzzles in different sizes - 300, 500, and 1000 pieces, so everyone can find the right number of pieces for them!

How long does it take to make my puzzle?

Production usually takes 1-4 business days. You’ll receive an email with tracking info once it ships.

How long is shipping?

UPDATE: This is our biggest SALE ever! We thank you for your support, but due to high demand unfortunately Shipping and processing times temporarily have been extended:

Processing time:

  • 1-4 Days

Shipping times:

  • USA: 8-15 Days
  • Canada: 10-15 Days
  • UK: 8-14 Days
  • Australia: 9-14 Days

We thank you for all the Love and Support!!!

What should I do if I want to return a puzzle?

Since each puzzle is custom-made using your photo, we’re unable to accept returns unless the item arrives damaged or with a manufacturing issue. If you’d like to learn more about returns, please visit our Return Policy page.

How do I upload a photo when ordering a puzzle?

Upload the photo you want to order on the puzzle by clicking the "Select file" button. Here you can select a file from your device.

Is it possible to create a puzzle from several photos?

You can upload up to 4 photos for one collage. We will create the collage for you! Please write in the comments how you would like it arranged.