Terms of Service

Last updated: Jun, 2024

Welcome to Create Your Puzzle! By using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General

This website is operated by Create Your Puzzle. Throughout the site, the terms “we”, “us” and “our” refer to Create Your Puzzle. By visiting our site or purchasing something from us, you engage in our “Service”.

2. Products

We specialize in creating personalized photo puzzles made from images you upload. As each item is custom-made, slight variations in color, tone, or cropping may occur due to printing and material differences.

3. Personalization

By uploading photos or designs, you confirm that you own the rights or have permission to use the image. We reserve the right to refuse any photo that violates copyright, trademarks, or contains inappropriate content.

4. Prices and Payments

All prices are displayed in USD. We reserve the right to modify prices or discontinue products at any time without notice.

5. Shipping

Shipping times may vary based on location and order volume. Once your order is shipped, you’ll receive a tracking number via email.

6. Returns and Cancellations

Since our products are made to order, returns or cancellations are not accepted once production has started - unless the item arrives damaged or defective. For details, please see our Return & Refund Policy.

7. Accuracy of Information

We strive to ensure all product information is accurate, but errors may occur. We reserve the right to correct any mistakes and cancel or modify orders affected by such errors.